Contact Us
For general enquiries about coolbetdomain.com, including editorial questions and data protection requests, please email us at the address below. We aim to respond within a reasonable time on UK business days. We do not provide gambling services, account support on behalf of operators, or dispute resolution between you and a licensed operator. If you have a complaint about an operator’s conduct, you should follow that operator’s complaints procedure and, where applicable, refer to an alternative dispute resolution (ADR) provider named in its licence information or contact the UK Gambling Commission for guidance.
Email: info@coolbetdomain.com
What we can help with
You may contact us about factual errors on the Site, suggestions for safer gambling resources, privacy rights requests (including access or erasure where applicable), and general questions about how we publish information. Please include enough detail for us to identify the page or topic, and avoid sending passwords, payment card numbers, or other sensitive credentials by email.
What we cannot do
We cannot reset passwords for third-party gambling accounts, recover funds, escalate individual betting disputes, or provide legal or financial advice. We are not a regulator and cannot intervene in licensing decisions. For urgent mental health emergencies, contact NHS 111 or emergency services; for gambling-specific support, use the helplines listed on our Responsible Gambling page.
Data protection
If your message relates to personal data, we may need to verify your identity before fulfilling a request. Our processing is described in the Privacy Policy. If you are not satisfied with our response, you may complain to the Information Commissioner’s Office (ICO).
Responsible gambling
If you need help with a gambling problem, please see our Responsible Gambling page for confidential support options in the United Kingdom.
Commercial and partnership enquiries
If you represent an operator, network, or agency and wish to discuss listings, corrections to offer copy, or compliance questions, email us with a clear subject line and your company details. We review commercial correspondence when resources allow; we do not guarantee placement, ranking, or editorial endorsement. All advertising or affiliate relationships must be identifiable to users in line with applicable rules, and we reserve the right to refuse partnerships that conflict with our safer gambling standards.
Accessibility and feedback
If you experience difficulty using the Site because of accessibility barriers, tell us which page, device, and browser you used and what went wrong. We cannot promise immediate fixes for every report, but we take reasonable feedback into account when updating templates and content.
Security
Please do not send malware, exploit attempts, or unrelated bulk mail to our inbox. If you believe you have found a security vulnerability, describe it responsibly without publicly disclosing exploit details until we have had a chance to respond.